Policies

Scheduling

When calling the office to schedule an appointment, please understand that there might be a waiting period before you are seen. Our office will make every effort to schedule your appointment in an expeditious manner. Should there be a sense of urgency, let our scheduler know and we will make every effort to accommodate your request.

Please arrive 30 minutes before your scheduled appointment as you may have to provide additional information and sign forms. We will not be able to extend the time of your scheduled visit.

Our office requires a deposit when scheduling an appointment. This deposit is applied towards deductibles, co-pays and any future charges. The deposit is fully refundable when your insurance carrier has satisfied the services. The deposit becomes non-refundable if you miss your scheduled appointment without giving 24-hours notice.

Missed Appointments

Our office will provide you with a follow up appointment notification, your preference, via text (if you have a smart phone) or telephone reminder (if you have a landline) of your next appointment, 2 days in advance. We recommend that you use your smart phone to set your appointment time and date with an alarm prompting you of your next appointment.  Appointment times are held exclusively for you and the office expects a 24-hours notice if you are unable to make your appointment to avoid being charged.  Our office, like most other practices charges for missed appointments. The office policy enforces payment of a missed appointment before rescheduling. We will call in medications should you be running short and our staff will make every effort to get you back on the schedule cycle with your provider ASAP. Please arrive to your appointment on time. We will not extend the session beyond the scheduled time.

No Insurance

Patients with no insurance coverage, our office requires full payment at the time of the office visit.

Commercial Insurances

If you are enrolled in a commercial insurance plan, as a courtesy, our office will submit a claim on your behalf. In order to be successful in the claims submission process, we must have accurate information. Should your insurance change, please notify the office immediately. Our office makes every effort at collecting from your insurance company in a timely manner. Any services not covered or denied by your insurance company, our office has no other recourse than to  hold you personally responsible.

Medicare Recipients

Our office will submit a claim to Medicare, as well as any secondary insurance. It is your responsibility to provide the office with the necessary information in order to submit a successful claim. If you do not have a secondary insurance, please be advised that you are responsible for the Medicare difference at the time of your visit.

Co-pays & Deductibles

All co-payments and deductibles are due at the time of the visit. There will be an additional $15 processing charge if the balance is not satisfied.

Payment Methods

Our office accepts Visa, MasterCard, Debit, Discover, Money Orders, Cash, and Personal Checks. Non-Sufficient Funds: There is a charge for dishonored checks ranging from $25 to $50, depending on the amount of the check. This amount will be added to the existing balance and it will accrue interest as per Florida Statute on maximum allowed interest collection of a debt.

Collections

Accounts that remain delinquent over 90 days will be turned over to collections. At this point, the office has no further control over the matter. Our contract is with you the patient, and we expect that you satisfy any outstanding balances in a timely manner.

Confidentiality of Information

It is our policy and Federal Regulation (HIPAA) not to release medical information of any kind without your expressed written consent. Please be advised that when you authorize a third-party to receive medical information, we have no control beyond the release of those records. Our office will provide you with a hard-copy of HIPAA at your request, and this information can also be downloaded from our website. When releasing medical records, this will be done via facsimile or secure email. Please let our privacy office (office manager) know if you have any objections or concerns relative to way of transmission. You are always entitled to a copy of your medical record upon request.

Electronic Communication

In an effort to protect your privacy and maintain active mental health care needs, we do not communicate with patients via email, twitter, chat, or FaceBook. Our office email is never intended to be used as part of your active medical treatment and it is not monitored 24-hours a day/7 days a week. Should you need to communicate with your provider, please contact the office general number to leave a message.

Emergencies

If you feel that you need emergency assistance, please call 9-1-1, or go to the nearest hospital. Our office is not prepared to deal with medical or psychiatric emergencies.

Medication Refills

You are given enough medications until your next appointment.  If, due to a postponed appointment or for some other reason, you run out of medication, contact the office 5 business days before you run out. Any patient on benzodiazepine medication (Clonazepam, Lorazepam, Alprazolam, Diazepam, and others), or patients on stimulant medication (Ritalin, Adderall, Vyvanse, Dexedrine, and others) must be seen in the office within 90-days. There will be no exceptions to this policy. All providers are subject to Florida House Bill 21 which addresses dispensing of controlled medications.

Under this same Bill, your doctors must now make an attempt to decrease certain scheduled medications, such as benzodiazepines and opioids to protect the safety of the patient. In 2017, more than 75 thousand Americans died from drug overdoses. Doctors are being fined and can potentially lose their medical license if not adhering to this new Bill.

Please do not have your pharmacist attempt to fax the office as we no longer provide this service. It is your responsibility to contact the office should you need a refill of your medications.

The office does not refill any prescription on Fridays, weekends or holidays.

Completion of Forms/Letters/Authorizations

The office will charge you for time involved in the process of completion of forms, letters, authorizations, FMLA, etc. This will depend on the scope of the work and time involved. You will be notified beforehand. Please note, insurances do not cover this service.

Hurricane (Tropical Cyclone) Season

In the event of a hurricane the office could be without power for days at a time. Therefore, the office will not be operational until power is restored. We advise that you maintain an adequate supply of your medications during hurricane season, June 1-November 30th. Your pharmacist will usually provide you with several days of most medications until you are able to see your doctor. Upon resuming operations, the office will see those patients that were scheduled at the time of the storm.