Policies

Scheduling

When calling the office to schedule an appointment, please be understanding that there might be a waiting period before you are seen. Our office will make every effort to schedule your appointment in an expedited manner. Should there be a sense of urgency, please let our scheduler know and we will make every effort to accommodate your request.

When arriving to your first appointment, please allow 20 to 30 minutes before the scheduled appointment time as you will have to provide information and sign forms. We will not be able to extend the time of your scheduled visit.

Our office requires a deposit when scheduling an appointment. This deposit is applied towards deductibles, co-pays and any future charges. It is however fully refundable when your insurance carrier has satisfied the services. The deposit is non-refundable if you miss the scheduled appointment without giving 24 hours notice.

Missed Appointments

Our office no longer uses a 3rd party to remind you of your appointment. We strongly recommend that you use your smart phone to set your appointment time and date with an alarm prompting you of the appointment. Otherwise, an old fashion calendar might be your preferred method. Appointment times are held exclusively for you and the office expects a 24-hours notice if you are unable to make your appointment to avoid being charged.  Our office, like most other practices charges for missed appointments. The office policy enforces payment of a missed appointment before rescheduling. We will call in medications should you be running short and our staff will make every effort to get you back on the schedule with your provider ASAP. Please arrive to your appointment on time. We will not extend the session beyond the scheduled time.

No Insurance

Patients with no insurance coverage, our office requires full payment at the time of the office visit.

Commercial Insurances

If you are enrolled in a commercial insurance plan, as a courtesy, our office will submit a claim on your behalf. In order to be successful in the claims submission process, we must have accurate information. Should your insurance change, please notify the office immediately. Our office makes every effort at collecting from your insurance company. However,  any services not covered or denied by your insurance company, our office will hold you personally responsible.

Medicare Recipients

Our office will submit a claim to Medicare, as well as any secondary insurance. It is your responsibility to provide the office with the necessary information in order to submit a successful claim. If you do not have a secondary insurance, please be advised that you are responsible for the Medicare difference at the time of your visit.

Co-pays & Deductibles

All co-payments and deductibles are due at the time of the visit. There will be an additional $15 processing charge if the balance is not satisfied.

Payment Methods

Our office accepts Visa, MasterCard, Debit, Discover, Money Orders, Cash, and Personal Checks. Non-Sufficient Funds: There is a charge for dishonored checks ranging from $25 to $50, depending on the amount of the check. This amount will be added to the existing balance and it will accrue interest as per Florida Statute on maximum allowed interest collection of a debt.

Collections

Accounts that remain delinquent for over 90 days will be sent to collections. Once an account is sent to collections, this office has no further control over the matter. Our contract is with you the patient, and we expect that you satisfy any outstanding balances in a timely manner.

Confidentiality of Information

It is our policy and Federal Regulation (HIPAA) not to release medical information of any kind without your express written consent. Please be advised that when authorizing a third-party to release your medical record, we have no control over potential future outcome. Our office will provide you with a copy of HIPAA at your request, and it can also be downloaded from our website.

Electronic Communication

In an effort to protect your privacy, we do not communicate via email, twitter, chat, or FaceBook.

Emergencies

If you feel that you need emergency assistance, please call 9-1-1, or go to the nearest hospital. Our office is not prepared to deal with medical or psychiatric emergencies.

Medication Refills

You are given enough medications until your next appointment.  If, due to a postponed appointment or for some other reason, you run out of medication, contact the office 5 business days before you run out. Any patient on benzodiazepine medication (Clonazepam, Lorazepam, Alprazolam, Diazepam, and others), or patients on stimulant medication (Ritalin, Adderall, Vyvanse, Dexedrine, and others) must be seen in the office within 90-days. There will be no exceptions to this policy. All providers are subject to Florida House Bill 21 which addresses dispensing of controlled medications.

Under this same Bill, your doctors must now make an attempt to decrease certain scheduled medications, such as benzodiazepines and opioids to protect the safety of the patient. In 2017, more than 75 thousand Americans died from drug overdoses. Doctors are being fined and can potentially lose their medical license if not adhering to this new Bill.

Please do not have your pharmacist fax us about a prescription refill. It is your responsibility to contact the office.

The office does not refill any prescription on Fridays, weekends or holidays.

Completion of Forms/Letters/Authorizations

The office will charge for time involved in the process of completing forms, letters, authorizations, etc. This will depend of the work and time involved. You will be notified beforehand. Please note, insurances do not cover this service.

Hurricane (Tropical Cyclone) Season

In the event of a hurricane the office could be without power for days at a time. Therefore, the office will not be operational until power is restored. We advise that you maintain an adequate supply of your medications during hurricane season, June 1-November 30th. Your pharmacist will usually provide you with several days of most of your medications until you are able to see your doctor. Upon resuming operations, the office will see those patients that were scheduled at the time of the storm.